Beyond fixing problems. The services, support and expertise your business should expect from a modern Managed IT partner.
Most businesses have someone they call when their computers stop working. But is that really enough?
Technology now plays a part in almost everything we do, from communicating with customers and protecting sensitive information to managing teams and keeping operations running smoothly.
Yet many businesses only discover the limitations of their IT support when something goes wrong.
Independent research highlights some surprising gaps in how organisations manage their technology. So, what should you really expect from your IT provider? Let’s get to know your business. Call 0800 038 7222. Email sales@bom.co.uk.
Start a conversation about your IT.
"*" indicates required fields
1. Prevention, not just protection.
Cyber Security shouldn’t begin when an attack happens.
Your IT provider should be helping you identify vulnerabilities, monitor potential threats and put preventative measures in place before problems arise. Research suggests that many businesses still have significant gaps in their Cyber Security planning.
A good IT partner should help you understand your risks, prepare for potential incidents and develop a clear plan for responding when things don’t go as expected.
Ask yourself: If your business suffered a cyber attack tomorrow, would you know what to do?
- 75% of UK businesses don’t have a formal cyber incident response plan. (Source: UK Government, Cyber Security Breaches Survey 2025/26) 75%
2. Support that actually supports you.
Good IT support is about more than answering the phone and resolving tickets.
It’s about responsiveness, communication and understanding how technical problems affect the people trying to do their jobs.
29% of surveyed organisations said their IT service providers lacked sufficient knowledge of their business.
Ask yourself: Does your IT provider make life easier, or do you find yourself chasing them for answers?
- 29% of respondents in Whitelane’s UK and Ireland IT sourcing study identified insufficient business knowledge as a weakness among their IT service providers. (Source: Whitelane Research, UK & Ireland IT Sourcing Study 2025) 29%
Is your IT working as hard as it should?
Your technology might be working, but could it be working harder for your business?
From Cyber Security and infrastructure to everyday support and future planning, our team can help identify opportunities to improve performance, reduce risk and make better use of your technology.
3. Security beyond your own systems
Your business doesn’t operate in isolation. Suppliers, cloud platforms, software providers and external partners can all form part of your technology environment.
Understanding the risks associated with those connections is increasingly important.
85% of UK businesses aren’t formally reviewing the Cyber Security risks posed by their immediate suppliers. Your IT provider should help you understand where those risks exist and what practical steps can reduce them.
Ask yourself: Do you know how secure the organisations connected to your business really are?
- 85% of UK businesses aren’t formally reviewing the Cyber Security risks posed by their immediate suppliers. (Source: UK Government, Cyber Security Breaches Survey 2025/26) 85%
4. Technology that grows with your business.
What worked for your business three years ago might not be right for where you’re heading next.
Recruitment, expansion, remote working and changing customer expectations can all place new demands on your technology.
Research into Managed IT relationships found that 26% of respondents who had stopped using a provider said they’d outgrown its services.
A good IT partner should understand your plans and help you make informed decisions about infrastructure, software, connectivity and future investment.
Ask yourself: Is your IT provider helping you plan ahead, or simply maintaining what you already have?
- 26% of respondents who had stopped working with an MSP said they had outgrown the services their provider offered. (Source: JumpCloud MSP Report, 2024) 26%
5. Regular reviews, not just routine maintenance
Technology changes quickly, and so do the risks associated with it.
Regular reviews can help identify outdated systems, unnecessary costs, performance issues and opportunities to improve how your business operates.
Research indicates that around 70% of UK businesses haven’t conducted a Cyber Security risk assessment in the previous year.
Your IT provider should be having proactive conversations about the health of your technology, rather than waiting for you to raise concerns.
Ask yourself: When was the last time your IT provider recommended an improvement you hadn’t thought of?
- 70% of UK businesses haven’t conducted a Cyber Security risk assessment in the previous year. (Source: UK Government, Cyber Security Breaches Survey 2025/26) 70%
Good IT should move your business forward.
The best IT relationships aren’t built around fixing problems. They’re built around understanding people, preventing disruption and helping businesses make better decisions.
As a Bristol-based Managed IT provider supporting organisations nationwide, BOM IT Solutions brings together expertise in Managed IT, Cyber Security, Cloud & Data Center and Modern Working technology planning.
We take the time to understand your business, identify opportunities and deliver solutions that work around your people.
Because great IT support shouldn’t just keep your business running. It should help your business perform at its best. Are you getting everything you need from your IT? Call 0800 038 7222. Email sales@bom.co.uk.