BOM Testimonials

Thank you to all the team at BOM for all your efforts in getting us successfully moved on the 22nd of December 2018.

The BOM Team did a brilliant job on the day, which was made possible by your organisation and engineers input and navigation on the test run shutdown.

So many things could have gone wrong, but it went superbly well and we have been operating successfully from the new site.

As a company we have tried several IT management companies and find they have a delayed responses, never seem to have the answers or it is something you are doing wrong, however since we started using BOM earlier this year they have proven me wrong.

BOM are very responsive generally well under an hour, polite their phone manner is friendly yet professional, helpful and do not make you feel silly for not knowing even some of the simple things as we are not all IT geniuses surprisingly. I have also found with BOM that even after your problem is resolved this is not the end of their care as a day or so later they will make contact to check everything is still ok. I would highly recommend BOM for any IT needs, Abbie at Sovereign Fire & Security.

Having a support company that has built and designed our IT infrastructure is a benefit that is hard to overlook.

Because they know our infrastructure so well the response time is great, every time we log the ticket, BOM is able to identify and solve the problem in a timely manner.

I can’t speak highly enough about the all the engineers from BOM. They are always very, helpful friendly and would go an extra mile to fix not only any existing issues but also point any potential problems that could arise in the future.

The engineers at BOM are always friendly and happy to help.

No matter how trivial some issues are they always ensure that you are happy with the end result. BOM are also very reactive to an issues that arise and problems are normally sorted within hours.

We have worked with BOM for almost two years and wouldn’t hesitate to recommend them.

The deep expertise on the technical team has so far helped to solve several complex problems that have required not only technical expertise but excellent problem solving skills and the ability to explain things clearly in non-technical language.

First line support is excellent with problems often been solved then and there on the phone or very shortly after placing the call. Every member of the team takes our support calls seriously and gives the necessary time and attention until an issue is resolved.

Thanks for all your hard work!

BOM joined a very capable tech support team, but has stood out to me in the time they have been on the desk due to the eagerness to help and willingness go the extra mile in search of a resolution to problems.

Often I feel support desk staff are looking to get you off the line, whereas BOM will call for clarification of the issue before suggesting solutions and will chase you up to see if you’ve implemented their suggestions.