The engineers at BOM are always friendly and happy to help.

No matter how trivial some issues are they always ensure that you are happy with the end result. BOM are also very reactive to an issues that arise and problems are normally sorted within hours.

We have worked with BOM for almost two years and wouldn’t hesitate to recommend them.

The deep expertise on the technical team has so far helped to solve several complex problems that have required not only technical expertise but excellent problem solving skills and the ability to explain things clearly in non-technical language.

First line support is excellent with problems often been solved then and there on the phone or very shortly after placing the call. Every member of the team takes our support calls seriously and gives the necessary time and attention until an issue is resolved.

Thanks for all your hard work!

BOM joined a very capable tech support team, but has stood out to me in the time they have been on the desk due to the eagerness to help and willingness go the extra mile in search of a resolution to problems.

Often I feel support desk staff are looking to get you off the line, whereas BOM will call for clarification of the issue before suggesting solutions and will chase you up to see if you’ve implemented their suggestions.